The Information Services Help Desk

Contact the Help Desk

The Help Desk provides technology support for computer equipment and classrooms.


Main phone 425.352.8228 (2-8228 from on campus)
Email helpdesk@cascadia.edu
Location CC2-171

Help Desk Hours

 

Monday - Friday
8:30 AM - 5:00 PM

Saturday - Sunday
Closed


Classroom Support Hours

Monday - Friday
7:00 AM - 8:30 PM

Saturday - Sunday
Closed


Staff See Faculty and Staff Directory

Information Services Help Desk hours may be condensed/shortened during class breaks due to building hours reduction and collaborative project work.

Classroom Technology Problems
If a problem occurs while you are teaching contact the Help Desk at 2-8228.  You can also get assistance by emailing helpdesk@cascadia.edu.  Please indicate this is for a class in session and the Help Desk will dispatch someone immediately.

General Desktop Computer, Network and Software Problems
Contact the Help Desk at helpdesk@cascadia.edu or 2-8228.

After Hours Issues
For things that can wait until our normal business hours, contact the Help Desk at helpdesk@cascadia.edu or 2-8228.  For system-wide outages (ie: The public web site, OWA, or email is completely unavailable) please call the System Administrator On Call Phone at (425)492-4032.  Note: After hours support is not immediate, but someone will return your call as soon as possible, usually within 2 hours.

eLearning Problems
Please go to the Online Classrooms page for information on various eLearning products and how to get technical support or assistance.