The Information Services Help Desk

Contact the Help Desk

The Help Desk provides technology support for computer equipment, printers, phones, wireless connectivity, classroom ePodium technology, network accounts and email for Cascadia employees and students.  The Help Desk also has technology available for checkout and video editing stations that can be reserved for classwork or projects.


Main phone 425.352.8228 (2-8228 from on campus)
Email helpdesk@cascadia.edu
Location CC2-171 (First floor of CC2)

Fall Quarter 2018 Hours

September 26 - December 12, 2018

Help Desk

Walk-up support,

Equipment Checkout and

Video Editing Bay Services

available 

Monday - Thursday
8:30 AM - 7:00 PM

Friday
8:30 AM - 4:30 PM

Saturday - Sunday
Closed


Classroom Support Hours

Via phone or email only 

Monday - Thursday
7:00 AM - 8:30 PM

Friday
7:00 AM - 4:30 PM

Saturday - Sunday
Closed

Fall Quarter 2018 Helpdesk Closures 

October 23, 2018 Non-Instructional Day
November 12, 2018 Veterans Day Holiday
November 22 & 23, 2018 Thanksgiving Holiday

Staff See Faculty and Staff Directory

Information Services Help Desk hours are condensed during class breaks due to building hours reduction and collaborative project work.  Support will still be available via email.

Classroom Technology Problems

If a problem occurs while you are teaching contact the Help Desk at 2-8228.  You can also get assistance by emailing helpdesk@cascadia.edu.  Please indicate this is for a class in session and the Help Desk will dispatch someone immediately.  If you experience issues with classroom technology before 8:30 a.m. or after 7:00 p.m., please follow the voice prompts for classroom support to reach the on call classroom support tech.

General Desktop Computer, Network and Software Problems


Contact the Help Desk at helpdesk@cascadia.edu, via phone at 2-8228 or via walk up on the first floor of CC2.

After Hours Issues

For issues that can wait until our normal business hours, contact the Help Desk at helpdesk@cascadia.edu or 2-8228.  For system-wide outages (ie: The public web site, OWA, or email is completely unavailable) please call the System Administrator On Call Phone at (425)492-4032.  Note: After hours support is not immediate, but someone will return your call as soon as possible, usually within 2 hours.

eLearning Problems


Please go to the Online Classrooms page for information on various eLearning products and how to get technical support or assistance.  You may also email helpdesk@cascadia.edu and we will forward your request to eLearning for follow up.