The Information Services Help Desk

Contact the Help Desk

The Help Desk provides technology support for computer equipment, printers, phones, wireless connectivity, classroom ePodium technology, network accounts and email for Cascadia employees and students.  The Help Desk also has technology available for checkout and video editing stations that can be reserved for classwork or projects.


Main phone 425.352.8228 (2-8228 from on campus)
Email helpdesk@cascadia.edu
Location CC2-171

Fall Quarter 2017 Hours (September 27-December 15)

 

Help Desk

Walk-up support,

Equipment Checkout and

Editing Bay Services

available 

Monday - Thursday
8:30 AM - 7:00 PM

Friday
8:30 AM - 4:30 PM

Saturday - Sunday
Closed


Classroom Support Hours

Via phone or email only 

Monday - Thursday
7:00 AM - 8:30 PM

Friday
7:00 AM - 4:30 PM

Saturday - Sunday
Closed

 Fall Quarter 2017 Helpdesk Closures 

November, 1 2017 Non-Instructional Day
November 10, 2017 Veteran's Day Holiday
November 23, 2017 Thanksgiving Holiday
November 24, 2017  Native American Heritage Day

Staff See Faculty and Staff Directory

Information Services Help Desk hours may be condensed/shortened during class breaks due to building hours reduction and collaborative project work.

Classroom Technology Problems
If a problem occurs while you are teaching contact the Help Desk at 2-8228.  You can also get assistance by emailing helpdesk@cascadia.edu.  Please indicate this is for a class in session and the Help Desk will dispatch someone immediately.

General Desktop Computer, Network and Software Problems
Contact the Help Desk at helpdesk@cascadia.edu or 2-8228.

After Hours Issues
For things that can wait until our normal business hours, contact the Help Desk at helpdesk@cascadia.edu or 2-8228.  For system-wide outages (ie: The public web site, OWA, or email is completely unavailable) please call the System Administrator On Call Phone at (425)492-4032.  Note: After hours support is not immediate, but someone will return your call as soon as possible, usually within 2 hours.

eLearning Problems
Please go to the Online Classrooms page for information on various eLearning products and how to get technical support or assistance.