The Information Services Help Desk

Contact the Help Desk

The Help Desk provides technology support for computer equipment, printers, phones, wireless connectivity, classroom ePodium technology, network accounts and email for Cascadia employees and students. The Help Desk also has technology available for checkout and video editing stations that can be reserved for classwork or projects.


Main phone

425.352.8228 (2-8228 from on campus)

Email

helpdesk@cascadia.edu

Location

CC2-171 (First floor of CC2)

   

Fall Quarter 2019 Hours

September 23 - December 10, 2019

HELP DESK

Walk-up support, Equipment Checkout and Video Editing Bay Services available

Monday - Thursday
8:30 AM - 7:00 PM

Friday
8:30 AM - 4:30 PM

Saturday - Sunday
Closed

CLASSROOM SUPPORT HOURS

Via phone or email only 

 

Monday - Thursday
7:00 AM - 8:30 PM

Friday
7:00 AM - 4:30 PM

Saturday - Sunday
Closed

   

Fall Quarter 2019 Helpdesk Closures 

October 29, 2019

Non-Instructional Day

November 11, 2019

Veteran's Day Holiday

November 28, 2019

Thanksgiving Holiday

November 29, 2019

Native American Heritage Day Holiday


Staff

See Faculty and Staff Directory


Information Services Help Desk hours are condensed during class breaks due to building hours reduction and collaborative project work. Support will still be available via email.


Classroom Technology Problems

If a problem occurs while you are teaching contact the Help Desk at 2-8228.  You can also get assistance by emailing helpdesk@cascadia.edu.  Please indicate this is for a class in session and the Help Desk will dispatch someone immediately.  If you experience issues with classroom technology before 8:30 a.m. or after 7:00 p.m., please follow the voice prompts for classroom support to reach the on call classroom support tech.

General Desktop Computer, Network and Software Problems

Contact the Help Desk at helpdesk@cascadia.edu, via phone at 2-8228 or via walk up on the first floor of CC2.

After Hours Issues

For issues that can wait until our normal business hours, contact the Help Desk at helpdesk@cascadia.edu or 2-8228.  For system-wide outages (ie: The public web site, OWA, or email is completely unavailable) please call the System Administrator On Call Phone at (425)492-4032.  Note: After hours support is not immediate, but someone will return your call as soon as possible, usually within 2 hours.

eLearning Problems

Please go to the Online Classrooms page for information on various eLearning products and how to get technical support or assistance.  You may also email helpdesk@cascadia.edu and we will forward your request to eLearning for follow up.