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 Accessible Technology at Cascadia

 Cascadia College strives to test its technologies to ensure a positive user experience for all students and staff.  If you cannot access content or use a feature due to a disability, please report the issue to:

Information Systems Help Desk
Send  e-mail to helpdesk@cascadia.edu
Call: 1-425-352-8228
Write: 18345 Campus Way NE
Bothell, WA 98072

 
Please let us know:

  • What you were trying to do
  • What technologies were you using
  • What barrier or issue you encountered
  • The web address where you experienced this issue
  • Your name and contact information

For more information about providing feedback, please see Contacting Organizations About Inaccessible Websites from the Web Accessibility Initiative (WAI) for tips regarding what information you could provide so we can make improvements.

The approved procedure is below:

 

Complaint Procedure for Accessible Technology
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1

Complaints routed to Help Desk

Complaints received by email, phone, or writing will by routed to Cascadia's Technology Help Desk

2

Compaint assigned to technician

A ticket will be created for each complaint and forwarded to the assistive technology work queue for resolution

3

Research and response

A technician will claim a ticket and acknowledge receipt within 3 business days of receipt. Technicians will research the problem, working with the Assistant Director of eLearning, the eLearning Instructional Designer, and Information Services staff as appropriate to research and address the complaint. An initial response to begin the process of resolving the complaint will be made within 5 business days of the receipt.

4

Resolution and documentation

Cascadia will initiate action as appropriate to resolve or mitigate the issue(s) identified in the complaint and document its resolution in the form of a report including the following information:

  • Date of accessibility request
  • Contact information for individual filing complaint
  • Initial feedback
  • Assessment of needs based on feedback
  • Options reviewed for resolving the problem
  • Problem resolution and date of resolution
  • Outstanding risks associated with the resolution
  • Accessibility Coordinator signature
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