The Information Services Help Desk

The Help Desk provides technology support for computer equipment, printers, phones, wireless connectivity, classroom ePodium technology, network accounts and email for Cascadia employees and students. The Help Desk also has technology available for checkout and video editing stations that can be reserved for classwork or projects.

Contact

Main Phone

425-352-8228 (On Campus: 2-8228)

Remote Assistance and Chat

Help Desk Portal

ctcLink Support

ctclinksupport@cascadia.edu

Support for users not using Cascadia.edu email addresses

Location

CC2-171 (First floor of CC2)

 

Hours

Pre-Fall and Fall Quarter 2022

September 6 - December 23, 2022

Help Desk

Walk-up support, Remote Assistance, Equipment Checkout, and Video Editing Bay Services available

Monday - Thursday

8:30 AM - 6:30 PM

Friday

8:30 AM - 4:00 PM

Saturday - Sunday

Closed

Holiday Closures

The Help Desk is closed during college holidays and non-instructional days

Class Breaks

Information Services Help Desk hours are condensed during due to building hours reduction and collaborative project work. Support will still be available via email.

 

Classroom Support

Monday - Thursday

7:30 AM - 6:30 PM

Friday

7:30 AM - 4:00 PM

Saturday - Sunday

Closed

 

Report Issues

Classroom Technology Problems

If a problem occurs while you are teaching please indicate this is for a class in session and the Help Desk will dispatch someone immediately. If you experience issues with classroom technology before 8:30 a.m., please follow the voice prompts for classroom support to reach the on call classroom support tech.

General Desktop Computer, Network and Software Problems

After Help Desk Business Hours

eLearning Technology Problems (Canvas)

Online Classrooms page for information on various eLearning products and how to get technical support or assistance or Contact Help Desk

System-wide Outages (After Hours)

i.e., The public web site is down or email is completely unavailable

System Administrator on Call Phone: 425-492-4032

Note: After hours support is not immediate, but someone will return your call as soon as possible, usually within 2 hours.

 

Request Assistance

Email, resetting your password, accessing Zoom or use Cascadia's remote desktop (View) or VPN resources

Accessing Accounts is the main resource, but if you cannot find what you need or still need additional assistance Contact Help Desk

ctcLink Account

 

Borrow Equipment

Cascadia has a selection of equipment available for students and employees to borrow for use (laptops, video cameras, webcams, still cameras). All currently enrolled students will be allowed to checkout a laptop for the entirety of the quarter (while supplies last). Media Equipment will still have limited lending periods due to limited supply.

Student Requirements

  • Enrolled in courses during the current or upcoming quarter

Student Steps

  1. Check what equipment is available:
  2. Visit the Student Help Desk portal
  3. Log in with your Cascadia user name (user name only, do not include @student.cascadia.edu) and password
  4. Select the appropriate option from what is presented. You must be enrolled in courses during the current or upcoming quarter to access these resources and some items are only available to select programs of study.
  5. The form will populate with your requested device and your information, though you won't see it
  6. Choose a time to pick up your device during regular Help Desk hours. Note: Information Services will need 24 hours to prepare your device
  7. You will be emailed a link via your Cascadia student email to these when your equipment is ready for pick up. Note: All communications related to your equipment loan will be done through your Cascadia student email so make sure you check it regularly.
  8. Review the terms of these agreements (different types of equipment have different lending periods, requirements and terms of service)
  9. Click "Approve" in the email you receive - otherwise, the equipment will not be issued to you
  10. Come to the Information Services Help Desk CC2-171 (First floor of CC2) to pick up your equipment. Please bring your student ID with you or another valid photo ID.

Loan Agreements

Laptops

Other Equipment

Employee Steps

  1. Check what equipment is available:
  2. Please the Employee Help Desk Portal
  3. Log in with your employee account (user name only, no employee\ or @cascadia.edu)
  4. Select "Borrow Some Equipment"
  5. Choose a time to pick up your device during regular Help Desk hours. Note: Information Services will need 24 hours to prepare your device
  6. Come to the Information Services Help Desk CC2-171 (First floor of CC2) to pick up your equipment. Please bring your employee ID with you or another valid photo ID.

Reserve Video Editing Bays

Video editing bays are available for class or campus projects and located at the Help Desk on the first floor of CC2 (opposite end of the hall from Kodiak Corner) during regular Help Desk hours.  Resources are limited and are on a first come, first serve basis with students getting priority booking.

To reserve time or inquire about technology available:

Update: Due to limited space and Covid protocols, this service is currently limited to two people per editing bay at a time. Masks must be worn while utilizing these spaces and no eating or drinking will be allowed.

Multilingual Support for Personal Devices

The Equity in Education Coalition, in partnership with YuPro and Facebook, have opened the nation's first MultiLingual and Multicultural tech support call in center TechConnect WA. TechConnect WA offers multilingual and experienced tech support that is FREE to all Washington residents.

Software Downloads & Discounts

Currently active students and employees are provided with access to free installation of all Office 365 applications to up to five personal devices. Information on how to access that benefit can be located at Downloading Office365 Applications on Your Personal Device.

Additionally, Cascadia students and employees can access educational discounts on various software applications by visiting JourneyEd and selecting “Cascadia Community College”.