Computing Services
Cascadia's Information Technology Services (ITS) team supports Cascadia students and employees by providing accounts, technologies, equipment checkout, printing, computing networks and computing labs. Our team is here to help you keep up with tech changes!
CC2-171
IT Service Desk
| Mode | Contact |
|---|---|
| Phone | 425-352-8228 (On Campus: 2-8228) |
| itservices@cascadia.edu | |
| Remote Assistance and Chat | Remote Support |
| Service Desk Portal | |
| ctcLink Support | ctclinksupport@cascadia.edu |
| Location | CC2-171 (First floor of CC2) |
Walk-up support, Remote Assistance, and Equipment Checkout Services available
| Day | Hours |
|---|---|
| Monday - Thursday | 8:30 AM - 7:00 PM |
| Friday | 8:30 AM - 4:00 PM |
| Saturday & Sunday | Closed |
| Holiday Closures | |
| The IT Service Desk is closed during college holidays and non-instructional days. | |
| Special Closure Notice | |
| Due to break projects and migration to a new ticketing system, IT Service Desk will additionally be closed on 6/18, 6/23 & 6/24. The Service Desk will respond to your email, phone calls or other requests as soon as possible. | |
| Class Breaks | |
| IT Service Desk hours are condensed during quarter breaks due to building hours reduction and collaborative project work. During these times, support is best contacted via email, however, replies may be delayed due to project work. | |
| Day | Hours |
|---|---|
| Monday - Thursday | 7:30 AM - 6:30 PM |
| Friday | Closed |
| Saturday & Sunday | Closed |
| Problem | Contact |
|---|---|
|
Classroom Technology Problems If a problem occurs while you are teaching please indicate this is for a class in session and the Service Desk will dispatch someone immediately. If you experience issues with classroom technology before 8:30 a.m., please follow the voice prompts for classroom support to reach the on call classroom support tech. |
Contact IT Service Desk |
| General Desktop Computer, Network and Software Problems | |
| After Service Desk Business Hours | |
| eLearning Technology Problems (Canvas) |
| Problem | Contact |
|---|---|
| Email, resetting your password, accessing Zoom or use Cascadia's remote desktop (View) or VPN resources | Accessing Accounts is the main resource, but if you cannot find what you need or still need additional assistance Contact the IT Service Desk. |
| ctcLink Account |
The ctcLink account information and guidance will help you access your account and direct you to additional ctcLink state tutorial materials. If you cannot find what you need or still need additional assistance Contact Service Desk |
| Remote Assistance or Utilize Online Chat |
Chatting with IT Services Staff and Participating in Remote Assistance |
Cascadia has a selection of equipment available for students to borrow for use (laptops, video cameras, webcams, still cameras). All currently enrolled students will be allowed to checkout a laptop for the entirety of the quarter (while supplies last) and typically can extend that loan as long as enrollment is continuous. Media Equipment has limited lending periods due to limited supply.
Student Requirements
- Enrolled in courses during the current or upcoming quarter
- No outstanding fees on your student account from previous equipment loans
Student Steps
To check what equipment is available to check out: Contact IT Service Desk
- Visit the Student Service Desk portal
- Log in with your Cascadia email address and password
- Select "Quarterly Laptop Checkout". You must be enrolled in courses during the current or upcoming quarter to access these resources.
- Ensure your name is at the top of the presented form.
- Review the Terms and Conditions of the loan presented and select "Agree" and "Send".
- You will be presented with a screen that shows that the form, and your request have been submitted. If you wish to add additional comments, there is a field at the bottom of that screen to add your comments.
You will be emailed a a notice via your Cascadia student email when your equipment is ready for pick up. Note: All communications related to your equipment loan will be done through your Cascadia student email so make sure you check it regularly. Come to the IT Service Desk CC2-171 (First floor of CC2) to pick up your equipment. Please bring your student ID with you or another valid photo ID.
Loan Agreements for Other Equipment
- Media Equipment (Cameras, Video Cameras, etc.)
- Star Tablets
Currently active students and employees are provided with access to free installation of all Office 365 applications to up to five personal devices. Information on how to access that benefit can be located at Downloading Office365 Applications on Your Personal Device.