Computing Services
Cascadia's Information Services supports Cascadia students and employees by providing accounts, technologies, equipment checkout, printing, computing networks and computing labs. Our team is here to help you keep up with tech changes!
Help Desk
| Mode | Contact |
|---|---|
| Phone | 425-352-8228 (On Campus: 2-8228) |
| helpdesk@cascadia.edu | |
| Remote Assistance and Chat | Remote Support |
| Help Desk Portal | Employee |
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This portal can only accept user names that are 20 characters in length or shorter. If your email, without the @student.cascadia.edu, is longer than 20 characters long, please only input the first 20 characters. |
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| ctcLink Support | ctclinksupport@cascadia.edu |
| Location | CC2-171 (First floor of CC2) |
Walk-up support, Remote Assistance, Equipment Checkout, and Video Editing Bay Services available
| Day | Hours |
|---|---|
| Monday - Thursday | 8:30 AM - 6:30 PM |
| Friday | Closed |
| Saturday & Sunday | Closed |
| Holiday Closures | |
| The Help Desk is closed during college holidays and non-instructional days. | |
| Class Breaks | |
| Information Services Help Desk hours are condensed during due to building hours reduction and collaborative project work. During these times, support is best contacted via email, however, replies may be delayed due to project work. | |
| Day | Hours |
|---|---|
| Monday - Thursday | 7:30 AM - 6:30 PM |
| Friday - Sunday | Closed |
| Problem | Contact |
|---|---|
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Classroom Technology Problems If a problem occurs while you are teaching please indicate this is for a class in session and the Help Desk will dispatch someone immediately. If you experience issues with classroom technology before 8:30 a.m., please follow the voice prompts for classroom support to reach the on call classroom support tech. |
Contact Help Desk |
| General Desktop Computer, Network and Software Problems | |
| After Help Desk Business Hours | |
| eLearning Technology Problems (Canvas) | |
|
System-wide Outages (After Hours) For example, if the public web site is down or email is completely unavailable |
System Administrator on Call Phone: 425-492-4032 Note: After hours support is not immediate, but someone will return your call as soon as possible, usually within 2 hours. |
| Problem | Contact |
|---|---|
| Email, resetting your password, accessing Zoom or use Cascadia's remote desktop (View) or VPN resources | Accessing Accounts is the main resource, but if you cannot find what you need or still need additional assistance Contact Help Desk |
| ctcLink Account |
The ctcLink account information and guidance will help you access your account and direct you to additional ctcLink state tutorial materials. If you cannot find what you need or still need additional assistance Contact Help Desk |
| Remote Assistance or Utilize Online Chat |
Chatting with Information Service Staff and Participating in Remote Assistance |
Cascadia has a selection of equipment available for students and employees to borrow for use (laptops, video cameras, webcams, still cameras). All currently enrolled students will be allowed to checkout a laptop for the entirety of the quarter (while supplies last). Media Equipment will still have limited lending periods due to limited supply.
Student Requirements
- Enrolled in courses during the current or upcoming quarter
Student Steps
- Check what equipment is available:
- Visit the Student Help Desk portal
- Log in with your Cascadia user name (user name only, do not include @student.cascadia.edu) and password
- Select the appropriate option from what is presented. You must be enrolled in courses during the current or upcoming quarter to access these resources and some items are only available to select programs of study.
- The form will populate with your requested device and your information, though you won't see it
- Choose a date to pick up your device during regular Help Desk hours. Note: Information Services will need 24 hours to prepare your device
- You will be emailed a link via your Cascadia student email when your equipment is ready for pick up. Note: All communications related to your equipment loan will be done through your Cascadia student email so make sure you check it regularly.
- Review the terms of these agreements (different types of equipment have different lending periods, requirements and terms of service)
- Click "Approve" in the email you receive - otherwise, the equipment will not be issued to you
- Come to the Information Services Help Desk CC2-171 (First floor of CC2) to pick up your equipment. Please bring your student ID with you or another valid photo ID.
Loan Agreements
Laptops
Other Equipment
- Media Equipment (Cameras, Video Cameras, etc.)
- Star Tablets
Employee Steps
- Check what equipment is available:
- Please see the Employee Help Desk Portal
- Log in with your employee account (user name only, no employee\ or @cascadia.edu)
- Select "Borrow Some Equipment"
- Choose a time to pick up your device during regular Help Desk hours. Note: Information Services will need 24 hours to prepare your device
- Come to the Information Services Help Desk CC2-171 (First floor of CC2) to pick up your equipment. Please bring your employee ID with you or another valid photo ID.
Video editing bays are available for class or campus projects and located at the Help Desk on the first floor of CC2 (opposite end of the hall from Kodiak Corner) during regular Help Desk hours. Resources are limited and are on a first come, first serve basis with students getting priority booking.
To reserve time or inquire about technology available:
Currently active students and employees are provided with access to free installation of all Office 365 applications to up to five personal devices. Information on how to access that benefit can be located at Downloading Office365 Applications on Your Personal Device.