Computing Services | Cascadia College

Computing Services

Cascadia's Information Technology Services (ITS) team supports Cascadia students and employees by providing accounts, technologies, equipment checkout, printing, computing networks and computing labs. Our team is here to help you keep up with tech changes!

 

address

CC2-171

mailitservices@cascadia.edu
phone425-352-8228
Computing Services

IT Service Desk

Mode Contact
Phone 425-352-8228 (On Campus: 2-8228)
Email itservices@cascadia.edu
Remote Assistance and Chat Remote Support
Service Desk Portal Employee

Student 

This portal can only accept user names that are 20 characters in length or shorter.  If your email, without the @student.cascadia.edu, is longer than 20 characters long, please only input the first 20 characters. 
ctcLink Support ctclinksupport@cascadia.edu
Location CC2-171 (First floor of CC2)

Walk-up support, Remote Assistance, and Equipment Checkout Services available

Day Hours
Monday - Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 4:00 PM
Saturday & Sunday Closed
Holiday Closures
The IT Service Desk is closed during college holidays and non-instructional days.
Class Breaks
IT Service Desk hours are condensed during quarter breaks due to building hours reduction and collaborative project work. During these times, support is best contacted via email, however, replies may be delayed due to project work.
Day Hours
Monday - Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 4:00 PM
Saturday & Sunday Closed
Problem Contact

Classroom Technology Problems

If a problem occurs while you are teaching please indicate this is for a class in session and the Service Desk will dispatch someone immediately. If you experience issues with classroom technology before 8:30 a.m., please follow the voice prompts for classroom support to reach the on call classroom support tech.

 Contact IT Service Desk
General Desktop Computer, Network and Software Problems
After Service Desk Business Hours
eLearning Technology Problems (Canvas)
Problem Contact
Email, resetting your password, accessing Zoom or use Cascadia's remote desktop (View) or VPN resources Accessing Accounts is the main resource, but if you cannot find what you need or still need additional assistance Contact the IT Service Desk.
ctcLink Account

The ctcLink account information and guidance will help you access your account and direct you to additional ctcLink state tutorial materials.

ctclinksupport@cascadia.edu

If you cannot find what you need or still need additional assistance Contact Service Desk
Remote Assistance or Utilize Online Chat

Remote Assistance

Chatting with IT Services Staff and Participating in Remote Assistance

Cascadia has a selection of equipment available for students and employees to borrow for use (laptops, video cameras, webcams, still cameras). All currently enrolled students will be allowed to checkout a laptop for the entirety of the quarter (while supplies last) and typically can extend that loan as long as enrollment is continuous. Media Equipment has limited lending periods due to limited supply.

Student Requirements

  • Enrolled in courses during the current or upcoming quarter

Student Steps

  1. Check what equipment is available:
    1. Contact IT Service Desk
    2. Student Checkout Equipment Available Dashboard
  2. Visit the Student Service Desk portal
  3. Log in with your Cascadia user name (user name only, do not include @student.cascadia.edu) and password
  4. Select the appropriate option from what is presented. You must be enrolled in courses during the current or upcoming quarter to access these resources and some items are only available to select programs of study.
  5. The form will populate with your requested device and your information, though you won't see it
  6. Choose a date to pick up your device during regular IT Service Desk hours. Note: IT Services will need 24 hours to prepare your device
  7. You will be emailed a link via your Cascadia student email when your equipment is ready for pick up. Note: All communications related to your equipment loan will be done through your Cascadia student email so make sure you check it regularly.
  8. Review the terms of these agreements (different types of equipment have different lending periods, requirements and terms of service)
  9. Click "Approve" in the email you receive - otherwise, the equipment will not be issued to you
  10. Come to the IT Service Desk CC2-171 (First floor of CC2) to pick up your equipment. Please bring your student ID with you or another valid photo ID.

Loan Agreements

Laptops

Other Equipment

Employee Steps

  1. Check what equipment is available:
    1. Contact Service Desk
    2. Employee Checkout Equipment Available Dashboard
  2. Please see the Employee Service Desk Portal
  3. Log in with your employee account (user name only, no employee\ or @cascadia.edu)
  4. Select "Borrow Some Equipment"
  5. Choose a time to pick up your device during regular IT Service Desk hours. Note: IT Services will need 24 hours to prepare your device
  6. Come to the IT Service Desk CC2-171 (First floor of CC2) to pick up your equipment. Please bring your employee ID with you or another valid photo ID.
The Equity in Education Coalition, in partnership with YuPro and Facebook, have opened the nation's first MultiLingual and Multicultural tech support call in center TechConnect WA. TechConnect WA offers multilingual and experienced tech support that is FREE to all Washington residents.

Currently active students and employees are provided with access to free installation of all Office 365 applications to up to five personal devices. Information on how to access that benefit can be located at Downloading Office365 Applications on Your Personal Device.

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